SERVICE & REPAIRS

We have a full time Service Manager and a well stocked Service department capable of SMT level repair and testing on any of the products we distribute whether in or out of warranty.   End-users may take the product back to the dealer where the product was purchased  or contact our Service department to request a Return Merchandise Authorization

WARRANTY INFORMATION

We honour all our manufacturer’s warranties, however, the warranty contract is between customer and manufacturer.  Contact accepts no liability for warranty disputes including warranties voided by customer action whether or not intentional. Only products purchased in Canada from an Authorized Dealer in Canada will be covered for warranty repair by Contact Distribution. If a product originates from a US dealer or  a US Internet site, that warranty is VOID in Canada.

  • APB Dyna-Sonics

  • Countryman          ***   

  • EM Acoustics

  • Innovox Audio

  • Lencore

  • Linea-Research

  • Optocore

  • BroaMan

  • OWI-INC

  • Pro Intercom

  • Renkus_Heinz

  • TiMax by Outboard                                                                         

  •   1 Year  Limited parts & Labour

  •   1 Year  Limited Parts & Labour (Mics), 5 Years LImited Parts & Labour (Direct Boxes)

  •   5 Years Limited Parts & Labour

  • 10 Years Limited Parts & Labour (Prof. Loudspeakers), 2 Years Limited Parts & Labour (Electronics)

  • 10 Years Limited Parts & Labour (Lencore Brands), other brands have their own Warranty

  •   3 Years Limited Parts & Labour

  •   5 Years Limited Parts & Labour

  •   5 Years Limited Parts & Labour

  •   2 Years Limited Parts & Labour

  •   3 Years Limited Parts & Labour (Electronics), 1 Year Limited parts & Labour (Headsets)

  •   6 Years Limited Parts & Labour, 3 Years (Weatherproof option)

  •   1 Year Limited parts & Labour

*This is a general guideline that we will try to keep up to date however, please visit individual manufacturer’s website to confirm actual current warranty terms and conditions

***Please note:  Countryman products purchased from Contact Distribution may be returned here for repair.  Customers DO NOT have to return product direct to Countryman in the USA, thus eliminating the inconvenience of international shipping, customs paperwork & prepayment of any charges by Countryman.

RMA REQUEST FORM

MIXING CONSOLES

APB

DYNA-SONICS

MICROPHONES / DIRECT BOXES

COUNTRYMAN

SOUND

MASKING

LENCORE

AMPLIFIERS

 

LINEA

RESEARCH

INTERCOM

 

PRO INTERCOM

FIBRE OPTIC NETWORKS

OPTOCORE

BROAMAN

LOUDSPEAKERS

EM ACOUSTICS

INNOVOX AUDIO

OWI-INC

RENKUS-HEINZ

SIGNAL PROCESSING DSP

TiMax

© 2020 Contact Distribution Ltd.